Frequently Asked Questions

Everything you need to know about shopping with Otantik Home.

What materials are used in your home decor items?

At Otantik Home, we prioritize craftsmanship. Our collection features high-quality materials including sustainably sourced wood, premium ceramics, hand-woven textiles, and artisan-grade metals designed for durability and style.

How long does shipping take for furniture and large items?

Standard shipping for small decor typically takes 3-5 business days. For larger furniture pieces, delivery usually takes 7-14 business days depending on your location, as these require specialized white-glove handling.

What is your return policy for home goods?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are not eligible for return.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated automatically at checkout.

How can I track my order status?

Once your order is processed, you will receive an email with a unique tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.